Studies from Bain & Co. and Harvard Business Review show that companies can 5X their profit by increasing their customer retention rate just a few percentage points. Curious about how this could help your own business? Who are you keeping? And more important, who are you losing? I’m offering a 1 Hour Laser-Focus session on… Read More
Thanks to the hard work of scientists, we’ve got vaccines against the coronavirus, and thanks to our dedicated healthcare workers and government leaders, they’re actually getting into the arms of fellow citizens. So now that we’re getting vaccinated, when do we head back to the office? Not so fast. According to a recent survey by… Read More
I was invited recently to join a panel on Clubhouse about restaurants and how data can help them. One topic kept coming up: just how important it is for restaurants to understand the data about their customers. It’s gold. Pure and simple. What’s that have to do with how well you know your customers? Everything.… Read More
Data analytics for small business is an oxymoron, right? It’s something that only the Big Guys have the time and money to pay attention to, you say? Not so much! Knowing your data, understanding the patterns and trends in your customer and sales and product numbers, is something that businesses of all sizes need to… Read More
I talk to a lot of people about data, and when I ask them why they’re not looking at their data and using it to make decisions and inform their business strategy, I hear frustration and confusion. “How do I start?” “I have so much data I don’t know what to look at first.” “I… Read More
Graphs are a useful way to communicate data succinctly, and to emphasize important or surprising findings. Like the graph above, where I plotted the percentage of total land area that’s made up of forests. A quick glance shows that the situation is pretty dire, right? I mean, look at that steep drop from 1990 to… Read More
As you’re planning out for 2021, now is the time to take stock of your goals and the metrics you’re using to make sure you reach them. If you’re like many businesses, you’ve had to pivot this year. This might mean you’re paying attention to outdated or misaligned metrics. Or maybe you’re drowning in a… Read More
Don’t handicap yourself by only graphing your data at the end of your project. Channel your inner Yogi Berra and do this from the get-go. Read More
Don’t handicap yourself by only graphing your data at the end of your project. Channel your inner Yogi Berra and do this from the get-go. Read More
We’ve arrived at answers this week….and strategizing how to move forward with them in hand. Read More